The work that takes a person all morning, running in the background.
Most manual work in an operation is a chain, not a task. Pull the report, check it against the other system, flag the exceptions, notify the three people who need to know, update the tracker. Each step is simple. The chain is what costs you someone's morning, every morning.
We build systems that run the whole chain, handle exceptions the way your team would, and escalate the ones that shouldn't be handled alone.
Problems it solves
- Data moved by hand between systems that don't integrate
- Exception handling that requires judgment but follows consistent rules
- Recurring processes documented only in one person's head
- Work queues where volume has outgrown the people assigned to them
- Processes that run on schedule only because someone remembers to run them
What you get
Working software running in your environment, source code and documentation, and tests against your defined success conditions. We also provide monitoring and training for whoever will own it.
What we need
Access to the systems involved, your SOPs, sample data covering normal and edge cases, and time from the person who does the work today. That last one is the most important and the most commonly underestimated.
Let's talk
Let us know if you've got something that needs shrinking.